{"id":43239,"date":"2022-12-24T13:59:07","date_gmt":"2022-12-24T12:59:07","guid":{"rendered":"https:\/\/www.ecobioshopping.it\/?page_id=43239"},"modified":"2025-07-06T11:10:55","modified_gmt":"2025-07-06T09:10:55","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/www.ecobioshopping.it\/en\/returns-and-refunds\/","title":{"rendered":"Returns and refunds"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull is-light py-default\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-lightgray-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group default-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:35%\">\n<h2 class=\"wp-block-heading has-brown-alt-color has-text-color has-4-xl-font-size\" id=\"h-returns-and-refunds\" style=\"font-style:normal;font-weight:900\">Returns and refunds<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-can-i-return-and-get-a-refund\">How can I return and get a refund?<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.ecobioshopping.it\/wp-content\/uploads\/2023\/01\/paper-box-packaging-delivery-1024x1024.jpg\" alt=\"\" class=\"wp-image-42842\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:65%\">\n<h2 class=\"wp-block-heading\" id=\"h-returns\">Returns<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.ecobioshopping.it\/wp-content\/uploads\/2023\/01\/Informaci-del-reso-1.svg\" alt=\"\" class=\"wp-image-43424\" style=\"aspect-ratio:1;width:100px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-lg-font-size\" id=\"h-inform-us-of-the-return\">INFORM US OF THE RETURN<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.ecobioshopping.it\/wp-content\/uploads\/2023\/01\/prepara-il-pacco-1.svg\" alt=\"\" class=\"wp-image-43426\" style=\"width:100px;height:100px\"\/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-lg-font-size\" id=\"h-prepare-the-package\">PREPARE THE PACKAGE<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.ecobioshopping.it\/wp-content\/uploads\/2023\/01\/spedisci-1.svg\" alt=\"\" class=\"wp-image-43430\" style=\"width:100px;height:100px\"\/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-lg-font-size\" id=\"h-wait-for-the-courier\">WAIT FOR THE COURIER<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.ecobioshopping.it\/wp-content\/uploads\/2023\/01\/ricevi-il-rimborso-1.svg\" alt=\"\" class=\"wp-image-43428\" style=\"width:100px;height:100px\"\/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-lg-font-size\" id=\"h-get-your-refund\">GET YOUR REFUND<\/h3>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The return* can be made within 14 days from the date of delivery.<\/strong><\/li>\n\n\n\n<li class=\"mb-default\"><strong>The return shipping costs are borne by the customer.<\/strong><\/li>\n<\/ul>\n\n\n\n<p><em>*According to Article 59 of the Consumer Code, it is not possible to return the supply of sealed goods that are not suitable to be returned for hygienic or health protection reasons and have been opened after delivery.<\/em><\/p>\n\n\n\n<p>Therefore it is not possible to make boxes and\/ or individual packages open, the individual packages on sale on <a href=\"https:\/\/www.ecobioshopping.it\/en\/\">www.ecobioshopping.it<\/a> are protected by a sealed envelope that guarantees hygiene and suitability for contact with food.<\/p>\n\n\n\n<p>The right of withdrawal also expressly excludes products that can be traced back to sales contracts with goods made to measure or with customizations.<\/p>\n\n\n\n<p>A copy of the delivery note must be included in the return shipment.<\/p>\n\n\n\n<p>We will accept the surrender of any item that meets the above requirements.<\/p>\n\n\n\n<p><strong>For agreements and return address contact us by phone, chat, whatsapp or email by taking references from the &#8220;<a href=\"https:\/\/www.ecobioshopping.it\/en\/contact\/\">Contacts<\/a>&#8221; section<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover alignfull is-light py-large ripped-paper\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group default-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:35%\">\n<h2 class=\"wp-block-heading\" id=\"h-\"><\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:65%\">\n<h2 class=\"wp-block-heading\" id=\"h-refunds\">Refunds<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After checking the integrity of the returned goods, we will refund the entire amount of the returned goods (net of shipping costs for the return) within 10 days from the date of receipt of the products.<\/li>\n\n\n\n<li>The refund will be made by bank transfer or PayPal.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9243,"featured_media":0,"parent":0,"menu_order":108,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"WooCommerce Yoast SEO Relevanssi index 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