{"id":43254,"date":"2022-12-27T09:35:48","date_gmt":"2022-12-27T08:35:48","guid":{"rendered":"https:\/\/www.ecobioshopping.it\/?page_id=43254"},"modified":"2025-07-07T11:52:30","modified_gmt":"2025-07-07T09:52:30","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.ecobioshopping.it\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n
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Frequently Asked Questions – FAQ<\/h1>\n\n\n\n

Here you will find answers to the most frequently asked questions from our users.
If you still have doubts, contact us<\/a><\/h3>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
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Orders<\/h2>\n<\/div>\n\n\n\n
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How do I order?<\/strong><\/strong>

If you have already registered <\/strong>on our website you can follow one of these three procedures:– Log in to your account by clicking on the top right icon \"\"\/<\/a>, add the items that interest you to the cart and proceed to check out.– Select the items that you are interested in, add them to the cart and proceed to check out. You will then be prompted to enter your login credentials.– Contact us and we support you in the order placement.If you have not yet registered an account<\/strong> you can follow one of these three procedures:– Register by clicking\u00a0 on the top right icon \"\"\/<\/a> , indicating all the data that will be required. Select the items that you are interested in, add them to the cart and proceed to check out.– At this point you will be asked to register by entering all your data.– \u00a0Contact us and we will support you during the registration and placing of your order.<\/p> <\/div>

How can I pay for my order?<\/strong><\/strong>

You can pay with Paypal, Credit Card, Bank transfer in advance or cash on delivery. More detailed information can be found at this link “Payment methods<\/a>“<\/p> <\/div>

How long does it take to receive an order?<\/strong>

Delivery in\u00a0 Italy with express shipping will take place within 24\/48 hours, except for:– Calabria– Sicily– Sardinia– Smaller islands– disadvantaged placesfor which it will take an extra day.More detailed information can be found at this link “Shipping times and costs<\/a>“.<\/p> <\/div>

How much does shipping cost?<\/strong><\/strong>

If the order is more than 99 euros excluding VAT it will be free. If it is less than this amount you will find all the information at this link “Shipping times and costs<\/a>“.<\/p> <\/div>

Can I be contacted by the courier before delivery?<\/strong><\/strong>

You can arrange a delivery by appointment by paying a surcharge of 4 euros excluding VAT by selecting this option at check-out.<\/p> <\/div>

How can I return a product?<\/strong><\/strong>

You will find all the information in this section “Returns and refunds<\/a>“.<\/p> <\/div>

Am I responsible for shipping the return?<\/strong><\/strong>

Yes, costs is borne by you.<\/p> <\/div>

I forgot my login credentials, how can I recover them?<\/strong><\/strong>

Go to your personal section by clicking on the top right icon \"\"\/<\/a> and select “Forgotten password?”. You will be sent an email with the new password. For more information contact us<\/a>.<\/p> <\/div>

I need a copy of the invoice, how can I get it?<\/strong><\/strong>

Go to your personal section by clicking on the top right icon \"\"\/<\/a> select the invoice of the order you are interested in and download the pdf of the courtesy copy. Alternatively contact us<\/a>.<\/p> <\/div>

I placed the order but I did not receive the confirmation email, what should I do?<\/strong><\/strong>

Try to check in Spam. For more information contact us<\/a>.<\/p> <\/div>

How can I see the status of my order?<\/strong><\/strong>

Go to your personal section by clicking on the top right icon \"\"\/<\/a> and select “Orders” where you can check the progress of your order.<\/p> <\/div>

I would like to modify my order but I have already closed it and paid. What should I do?<\/strong><\/strong>

Contact us as soon as possible with one of the channels indicated in the Contacts<\/a> section.<\/p> <\/div>

I would like to change the payment of my order, how do I do it?<\/strong><\/strong>

If you paid with a Credit Card or PayPal you cannot change the type of payment. If you have chosen Bank Transfer or Cash on Delivery as payment, contact us as soon as possible with one of the channels indicated in the Contacts<\/a> section. We will evaluate together if there is a possibility to change the method of payment.<\/p> <\/div>

I would like to change the shipping and\/or billing address of my order, how can I do it?<\/strong><\/strong>

For more information contact us<\/a>.<\/p> <\/div>

I would like to change the shipping and\/or billing address of my account, how can I do it?<\/strong><\/strong>

Go to your personal section by clicking on the top right icon \"\"\/<\/a> and select “Address”, select the address you want to change, click on edit, make any changes and click on “Save”.<\/p> <\/div>

I would like to add a new shipping and\/or billing address to my account, how do i do it?<\/strong><\/strong>

Go to your personal section by clicking on the top right icon \"\"\/<\/a> and select “Address”, select “Add new address”, enter the data and click on “save”.<\/p> <\/div> <\/div>\n<\/div>\n<\/div>\n\n\n\n

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Typology of products and their use<\/h2>\n<\/div>\n\n\n\n
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What is the “Basic Line<\/a>“?<\/strong>

It is our first price range.<\/p> <\/div>

Can I reuse your products?<\/strong>

No. All our products are made for single use only.<\/p> <\/div>

What is the difference between the plates of \u201cBasic Line<\/a>\u201d, \u201cElegance Line<\/a>\u201d, “Finger Line<\/a>” e \u201cNature Line<\/a>\u201d?<\/strong><\/strong>

There are four different product lines. “Pulp and board<\/a>” is the most affordable line. The “Elegance<\/a>” line is characterized by a modern and attractive design suitable for a more “elegant” use. The “Finger<\/a>” line is designed for finger food. The “Nature<\/a>” line is characterized by a bleached color.<\/p> <\/div>

Can I use your products in the MICROWAVE oven?<\/strong><\/strong>

Not all, only those that bear this icon \"\"\/ You will find more information in the data sheet of each product.<\/p> <\/div>

Can I put your products in the traditional oven?<\/strong><\/strong>

Not all, only those that bear this icon\u00a0 \"\"\/ You will find more information in the data sheet of each product.<\/p> <\/div> <\/div>\n<\/div>\n<\/div>\n\n\n\n

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Product customization<\/a><\/h2>\n<\/div>\n\n\n\n
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Which products can be customized?<\/strong>

We can customize:– glasses– containers for take away– ice cream cups– placemats and napkins– shopperFor other types of products not listed, contact us<\/a>.<\/p> <\/div>

With what type of printing are products customized?<\/strong><\/strong>

Depending on the type of product and the quantity required, our customizations can be made using a single-color pad printing or a four-color offset printing. For more information contact us<\/a>.<\/p> <\/div>

What are the delivery times for custom products?<\/strong><\/strong>

It depends on the type of product you want to customize, the material with which it is made and the amount of pieces you want to customize. For more information contact us<\/a>.<\/p> <\/div>

How much does customization cost?<\/strong><\/strong>

It depends on the type of product you want to customize, the material with which it is made and the amount of pieces\u00a0 you want to customize. For more information contact us<\/a>.<\/p> <\/div> <\/div>\n<\/div>\n<\/div>\n\n\n\n

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Materials used<\/a><\/h2>\n<\/div>\n\n\n\n
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What is the difference between compostable and biodegradable?<\/strong><\/strong><\/strong>

The difference between a biodegradable and a compostable material is in the way it is disposed of:A compostable<\/strong> material disintegrates, through a process called compostability, in less than 3 months. Compostability is the ability of the material to be transformed into composit (organic fertilizer) through a natural process.A material is biodegradable<\/a><\/strong> when 90% of the material biodegrades within 6 months. Biodegradability is the ability of the material to be broken down by natural microorganisms that are returned to the environment.Compostability<\/strong><\/a> uses biodegradability, so a compostable material is always biodegradable, but the opposite is not true.Find more details here<\/a>.<\/p> <\/div>

What is the PLA?<\/strong><\/strong>

It is a biopolymer derived from corn starch. Bioplastic PLA is completely biodegradable and compostable according to EN 13432.Find more details here<\/a>.<\/p> <\/div>

What are palm leaf products<\/a> made of?<\/strong><\/strong>

They are obtained from the collection by “spontaneous fall” of the palm leaves of BETEL (natural detachment of the leaf from the plant in its normal renewal cycle).The careful processing involves a first phase of water jet washing, then a forming by pressing at high temperature.Find more details here<\/a>.<\/p> <\/div>

What is cellulose pulp?<\/strong><\/strong>

SIt is obtained from the processing waste of fast-growing plants, in particular bamboo and sugarcane.\u00a0Find more details here<\/a>.<\/p> <\/div>

What wood are wooden cutlery made of?<\/strong><\/strong>

They are made of woody fibers of birch and poplar.<\/p> <\/div> <\/div>\n<\/div>\n<\/div>\n\n\n\n

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Recycling and reuse<\/a><\/h2>\n<\/div>\n\n\n\n
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Where should I throw your products?<\/strong><\/strong><\/strong><\/strong>

Tableware and disposable containers should be thrown into the wet collection<\/strong>.Tablecloths and placemats in the paper.<\/strong>Sanitizer containers in plastic<\/strong>.Masks in the undifferentiated<\/strong>.<\/p> <\/div>

Can I reuse palm leaf products<\/a>?<\/strong><\/strong>

No. All our products are made for single use only.<\/p> <\/div> <\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9243,"featured_media":43468,"parent":0,"menu_order":67,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_genesis_hide_title":true,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"faq-page","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":{"0":"post-43254","1":"page","2":"type-page","3":"status-publish","4":"has-post-thumbnail","6":"entry"},"acf":[],"_links":{"self":[{"href":"https:\/\/www.ecobioshopping.it\/en\/wp-json\/wp\/v2\/pages\/43254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecobioshopping.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ecobioshopping.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecobioshopping.it\/en\/wp-json\/wp\/v2\/users\/9243"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecobioshopping.it\/en\/wp-json\/wp\/v2\/comments?post=43254"}],"version-history":[{"count":5,"href":"https:\/\/www.ecobioshopping.it\/en\/wp-json\/wp\/v2\/pages\/43254\/revisions"}],"predecessor-version":[{"id":104652,"href":"https:\/\/www.ecobioshopping.it\/en\/wp-json\/wp\/v2\/pages\/43254\/revisions\/104652"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ecobioshopping.it\/en\/wp-json\/wp\/v2\/media\/43468"}],"wp:attachment":[{"href":"https:\/\/www.ecobioshopping.it\/en\/wp-json\/wp\/v2\/media?parent=43254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}