Returns and refunds
How can I return and get a refund?
INFORM US OF THE RETURN
PREPARE THE PACKAGE
WAIT FOR THE COURIER
GET YOUR REFUND
- The return* can be made within 14 days from the date of delivery.
- The return shipping costs are borne by the customer.
*According to Article 59 of the Consumer Code, it is not possible to return the supply of sealed goods that are not suitable to be returned for hygienic or health protection reasons and have been opened after delivery.
Therefore it is not possible to make boxes and/ or individual packages open, the individual packages on sale on www.ecobioshopping.it are protected by a sealed envelope that guarantees hygiene and suitability for contact with food.
The right of withdrawal also expressly excludes products that can be traced back to sales contracts with goods made to measure or with customizations.
A copy of the delivery note must be included in the return shipment.
We will accept the surrender of any item that meets the above requirements.
For agreements and return address contact us by phone, chat, whatsapp or email by taking references from the Contacts section.
- After checking the integrity of the returned goods, we will refund the entire amount of the returned goods (net of shipping costs for the return) within 10 days from the date of receipt of the products.
- The refund will be made by bank transfer or PayPal.