Frequently Asked Questions – FAQ

If you have already registered on our website you can follow one of these three procedures:
– Log in to your account by clicking on the top right icon , add the items that interest you to the cart and proceed to check out.
– Select the items that you are interested in, add them to the cart and proceed to check out. You will then be prompted to enter your login credentials.
– Contact us and we support you in the order placement.

If you have not yet registered an account you can follow one of these three procedures:
– Register by clicking  on the top right icon , indicating all the data that will be required. Select the items that you are interested in, add them to the cart and proceed to check out.
– At this point you will be asked to register by entering all your data.
– Contact us and we will support you during the registration and placing of your order.

You can pay with Paypal, Credit Card, Bank transfer in advance or cash on delivery. More detailed information can be found at this link “Payment methods“

Delivery in  Italy with express shipping will take place within 24/48 hours, except for:
– Calabria
– Sicily
– Sardinia
– Smaller islands
– disadvantaged places
for which it will take an extra day.
More detailed information can be found at this link “Shipping times and costs”

If the order is more than 99 euros excluding VAT it will be free. If it is less than this amount you will find all the information at this link “Shipping times and costs“

You can arrange a delivery by appointment by paying a surcharge of 4 euros excluding VAT by selecting this option at check-out.

You will find all the information in this section “Returns and refunds“

Yes, costs is borne by you.

Go to your personal section by clicking on the top right icon and select “Forgotten password?”. You will be sent an email with the new password. For more information contact us.

Go to your personal section by clicking on the top right icon select the invoice of the order you are interested in and download the pdf of the courtesy copy. Alternatively contact us.

Try to check in Spam. For more information contact us.

Go to your personal section by clicking on the top right icon and select “Orders” where you can check the progress of your order.

Contact us as soon as possible with one of the channels indicated in the Contacts section.

If you paid with a Credit Card or PayPal you cannot change the type of payment. If you have chosen Bank Transfer or Cash on Delivery as payment, contact us as soon as possible with one of the channels indicated in the Contacts section. We will evaluate together if there is a possibility to change the method of payment.

For more information contact us.

Go to your personal section by clicking on the top right icon and select “Address”, select the address you want to change, click on edit, make any changes and click on “Save”.

Go to your personal section by clicking on the top right icon and select “Address”, select “Add new address”, enter the data and click on “save”.

It is our first price range.

No. All our products are made for single use only.

There are four different product lines. “Pulp and board” is the most affordable line. The “Elegance” line is characterized by a modern and attractive design suitable for a more “elegant” use. The “Finger” line is designed for finger food. The “Nature” line is characterized by a bleached color.

We can customize:
– glasses
– containers for take away
– ice cream cups
– placemats and napkins
– shopper
For other types of products not listed, contact us.

Depending on the type of product and the quantity required, our customizations can be made using a single-color pad printing or a four-color offset printing. For more information contact us.

It depends on the type of product you want to customize, the material with which it is made and the amount of pieces you want to customize. For more information contact us.

It depends on the type of product you want to customize, the material with which it is made and the amount of pieces  you want to customize. For more information contact us.

The difference between a biodegradable and a compostable material is in the way it is disposed of:
A compostable material disintegrates, through a process called compostability, in less than 3 months. Compostability is the ability of the material to be transformed into composit (organic fertilizer) through a natural process.
A material is biodegradable when 90% of the material biodegrades within 6 months. Biodegradability is the ability of the material to be broken down by natural microorganisms that are returned to the environment.
Compostability uses biodegradability, so a compostable material is always biodegradable, but the opposite is not true.
Find more details here.

It is a biopolymer derived from corn starch. Bioplastic PLA is completely biodegradable and compostable according to EN 13432.
Find more details here.

They are obtained from the collection by “spontaneous fall” of the palm leaves of BETEL (natural detachment of the leaf from the plant in its normal renewal cycle).

The careful processing involves a first phase of water jet washing, then a forming by pressing at high temperature.
Find more details here.

It is obtained from the processing waste of fast-growing plants, in particular bamboo and sugarcane. 
Find more details here.

They are made of woody fibers of birch and poplar.

Tableware and disposable containers should be thrown into the wet collection.
Tablecloths and placemats in the paper.
Sanitizer containers in plastic.
Masks in the undifferentiated.

No. All our products are made for single use only.