General conditions of sale
For more information contact our Customer Service
1.DEFINITION AND SUBJECT MATTER OF THE CONTRACT
This contract (“Contract”) is a distance contract pursuant to art. 50 and ss. Del D. Lgs. 6 September 2005, n. 206 (“Consumer Code”). The object of the Contract is the sale of movable property between PRVCOM s.a.s. with registered office in Reggio Emilia, Via Martiri di Cervarolo, 59 – C.F. and P.IVA 02456420351 and the consumer (the “Customer”).
The Contract is concluded directly through the acceptance by PRVCOM s.a.s. of a purchase proposal issued by the Customer by telephone or via the internet, on the website www.ecobioshopping.it (the “Site”) on the basis of the procedures described in Article 4 below. Any amendments and/or additions to the General Conditions shall be effective from the date on which they are communicated to the public and shall apply to sales made from that date.
The latest updated version of the General Conditions is the one available on the Site.
2. ACCEPTANCE OF GENERAL CONDITIONS OF SALE AND CUSTOMER COMMITMENTS
The Customer, by sending the online confirmation of his purchase order, unconditionally accepts and undertakes to observe in its relations with PRVCOM s.a.s., the general conditions and payment transcribed below, declaring that he has read and accepted all the indications provided to him in accordance with the above mentioned rules, also noting that PRVCOM s.a.s. itself is not bound by even partially different conditions unless previously agreed in writing.
These General Terms and Conditions of Sale must be examined online by the Customers who visit www.ecobioshopping.it before they confirm their purchases.
The forwarding of the order confirmation therefore implies full knowledge of the General Conditions of Sale and their full acceptance.
The Customer undertakes and has the obligation, once the online purchase procedure is completed, to print and retain these general conditions of sale, already viewed and accepted during the purchase process, in order to fully meet the conditions of D. Lgs. September 6, 2005, n. 206 (“Consumer Code”).
Sales prices on the Site and/or through any other distance selling systems of Ecobioshopping.it are I.V.A. excluded. The delivery costs are indicated with an estimate in the section “shipping costs” and in any case in detail before confirmation of purchase.
4. PURCHASE AND PAYMENT PROCEDURES
www.ecobioshopping.it is a web site that offers the possibility to buy disposable, biodegradable and compostable products, recyclable, all specifically identified through a unique code.
The purchases of the products, available as illustrated and described online in the relevant descriptive and technical sheets, are made by the customer at the price indicated therein, to be confirmed at the time of the order confirmation, in addition to transport costs as specified on the site and otherwise displayed at the time of purchase.
Before the purchase confirmation the Customer will be summarized the unit cost of each chosen product, the total cost in case of purchase of more products and the related shipping costs.
To place an order you must register following the instructions that will be indicated during the execution.
The Order consists of the summary page, which is accessed after pressing the button “Confirm order”, which you must print and keep.
The purchase proposal, identified by the order number, is sent through the Site and represents the order of material, to be considered confirmed. You must print and keep the purchase proposal.
The Customer will be allowed to choose one of the following payment methods:
a) Guaranteed PayPal system
b) Credit Card VISA, VISA Electron, Mastercard, American Express
c) Advance Bank Transfer
d) Cash payment on delivery (Euro 4.10 tax not included)
Details for payment by Bank Transfer:
Cause of Action: No. Order
Users: Ecobioshopping-PRVCOM s.a.s.
Bank Transfer from abroad: Swift / Bic: BGENIT2T
5. DELIVERY OF PRODUCTS
PRVCOM s.a.s., through couriers, delivers the products to the address provided by the Customer within the days indicated in the section “Orders and Shipments”.
6. AVAILABILITY OF PRODUCTS
PRVCOM s.a.s. accepts the Customer’s orders within the limits of the quantity of the products in stock.
Therefore, the acceptance by PRVCOM s.a.s. of the purchase proposal submitted by the Customer is subject to the availability in stock of the products themselves.
PRVCOM s.a.s. undertakes to promptly notify the Customer of any unforeseeable outages due to excess demand or other causes.
7. GUARANTEES, ASSISTANCE AND COMPLAINTS
Before collecting the product, the customer must verify that the package is intact, not damaged or wet.
For the products purchased by the Customer, the rules on guarantees and assistance relating to the sale of consumer goods are applicable to Ecobioshopping (PRVCOM s.a.s.) the rules on guarantees and assistance in relation to the sale of consumer goods.
This warranty will apply to the product that presents defects of conformity not found at the time of purchase, provided that the product itself is used correctly and with due diligence, that is to say, in accordance with its intended use and with any technical documentation provided for.
The aforementioned guarantee will not be applicable in the event of negligence in the use of the product.
Any lack of conformity of the product must be reported, in writing, within ten (10) days of receipt of the goods.
Even if the product is defective, to be replaced it must, at the time of return, be complete with the packaging and any documentation received at the time of purchase.
The written notification must be attached by the customer to the shipment at the time of return of the defective product.
The return of the product without the original packaging and any documentation mentioned above prevents Prvcom sas the replacement of the product itself.
Any complaint may be made by contacting us in writing by post or e-mail by taking the references from the “Contacts” section.
8. OBLIGATIONS OF THE CUSTOMER
The Customer declares and guarantees under its own and exclusive responsibility:
1)to be a consumer according to art. 3 of the Consumer Code.
2)to be of age.
3)that the data provided by the same for the execution of the Contract are correct and truthful.
9. RIGHT OF WITHDRAWAL
The Customer may exercise the right of withdrawal or rethinking according to the European Directive 2011/83.
If your order is not correct, you have 14 days from the delivery date to exercise the right to withdraw, or the ability to return the product.
It is not possible to make boxes and/ or individual packages open, the individual packages on sale on www.ecobioshopping.it are protected by a sealed envelope that guarantees hygiene and suitability for contact with food.
According to Article 59 of the Consumer Code, it is not possible to return the supply of sealed goods that are not suitable to be returned for hygienic or health protection reasons and have been opened after delivery.
The shipping costs for returning the products to Ecobioshopping are borne by the customer.
A copy of the delivery note must be included in the return shipment.
We will refund the full amount of the returned goods (including any shipping costs incurred for sending the order) within 10 days from the date of receipt of the products by bank transfer or PayPal.
For agreements and methods of return contact us by phone or e-mail by taking the references from the section “Contacts”.
10. PLACE OF JURISDICTION
The Contract is governed by Italian law.
Any dispute relating to the application, execution, interpretation and violation of the Contract will be the jurisdiction of the Court in which the Customer has his residence or domicile, if located in the territory of the Italian State, or the exclusive jurisdiction of the Court of Reggio Emilia, if the Customer has his residence or domicile abroad.